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What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
From the Back Cover
* Learn what shared services is-and is not
* Implementation issues of shared services
* Management challenges of shared services
* Technical aspects of shared services, including enabling information technologies
* Best practices of shared services, including how to evaluate implementations
Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in shared services.
"Shared Services is a business model with which every CEO should be familiar. In today's complex business environment, even if you're not using shared services, you're likely to be serving or being serviced by a company using this model. Bryan Bergeron's book provides a solid, easily absorbed, and practical overview of shared services. It belongs on every CEO's bookshelf." -Aaron Kleiner Cofounder, MIT Enterprise Forum CFO, Kurzweil Technologies, Inc.
About the Author
BRYAN BERGERON has spent the last thirty years designing and working with computers and electronics. He teaches at Harvard Medical School and MIT, serves as Editor in Chief of e.MD and technical editor of Postgraduate Medicine, and is on the editorial boards of Healthcare Informatics and Perspectives in Biology and Medicine, among others. He has authored several books on business and technology.
I'm an MBA student and picked up this book to learn more about shared services. Turns out there's a lot to know. But what I came away with was a better appreciation for the varioius business models out there. The book does a good job of comparing and contrasting the various centralized and decentralized ways of conducting business in corporate america, using real-world companies as examples. In short, I was pleasantly surprised. It'll stay on my bookshelf.
Product Details :
- Series: Essentials Series (Book 13)
- Paperback: 272 pages
- Publisher: Wiley; 1 edition (June 5, 2013)
- Language: English
- ISBN-10: 0471250791
- ISBN-13: 978-0471250791
- Product Dimensions: 0.6 x 6.7 x 8.4 inches
More Details about Essentials of Shared Services (Essentials Series), 1st Edition
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